How long does order processing take?

Most in‑stock orders process within 1–2 business days (Mon–Fri). During new drops or holidays, please allow an extra 1–2 business days.

What are your US shipping options and delivery times?

Standard: 3–6 business days; Expedited: 2–3 business days; Next‑Day: 1 business day. Delivery windows start after the order ships.

Do you ship internationally?

Yes, we ship to most countries via DHL/UPS/Postal partners. Rates are shown at checkout. International orders may be subject to import duties and taxes charged by your local customs office.

Will I be charged duties or VAT?

Possibly. Unless stated at checkout, shipments are DDU (Delivery Duty Unpaid). Any customs, duties or VAT are the customer’s responsibility and collected by the carrier or customs at delivery.

How do I track my order?

You will receive a shipping confirmation email with a tracking link as soon as your order leaves our facility. Tracking can take 24 hours to update.

Can I change my shipping address after placing the order?

Contact support immediately with your order number. We can attempt edits within a short window before dispatch, but changes aren’t guaranteed once processing begins.

Do you ship to PO Boxes or APO/FPO?

Yes, via USPS where available. Some expedited services require a street address. APO/FPO delivery may take longer due to military routing.

What if my package is lost, delayed, or arrives damaged?

Report issues to support within 7 days of the last scan or delivery date. We’ll assist with a carrier investigation and provide next steps for replacement or refund where eligible.

Shipping Information | EricEmanuelShop.org

Order Processing

In‑stock orders typically process within 1–2 business days (Mon–Fri).
During new drops, sales, or holidays, allow an extra 1–2 business days.
Orders placed after 12:00 PM local warehouse time may process the next business day.
Preorders ship within the window stated on each product page.

We work fast. If you need to modify details, contact support right away with your order number.

Packaging & Sustainability

Protective poly or recyclable mailers and sturdy cartons for larger items.
Minimized filler while keeping garments crease‑safe.
Consolidated shipments when possible to reduce packaging and emissions.

United States Shipping Options

Standard

3–6 business days

$7.95 or FREE on orders $150+

Expedited

2–3 business days

$14.95

Next‑Day

1 business day

From $29.95

Delivery estimates begin after your order ships (processing time not included).
Certain rural or remote addresses may require additional transit time.
Orders $300+ may require a signature upon delivery for security.
PO Boxes and APO/FPO ship via USPS where available; transit may be longer.

International Shipping

Service & ETA

DHL/UPS/Postal partners: typically 3–7 business days to major hubs.
Remote regions and customs inspection can extend delivery time.
Live rates are shown at checkout based on destination and weight.

Duties, Taxes, and VAT

Unless otherwise stated at checkout, shipments are DDU (duties unpaid).
Import fees are assessed by your country and collected by the carrier or customs.
Refusal of delivery due to duties may result in return fees deducted from refunds.

Where we ship

We ship to most countries in North America, Europe, Oceania, and parts of Asia and the Middle East. If your country does not appear at checkout, contact support for a manual quote.

Tracking & Updates

Tracking link is emailed as soon as your order leaves our facility.
Tracking may take up to 24 hours to populate scans after label creation.
Use carrier notifications for the most up‑to‑date delivery alerts.

Split Shipments

If an item in your order requires a different warehouse or timeline, we may split the shipment at no additional cost. You’ll receive separate tracking emails for each parcel.

Address Changes & Order Edits

Submit changes ASAP to [email protected] with your order number.
We can attempt edits before dispatch; once shipped, changes must be coordinated with the carrier.
We cannot reroute across countries or alter ZIP/postal codes after mailing begins.

Missed Deliveries & Signatures

Signature may be required on high‑value orders.
Missed deliveries can be rescheduled via the carrier’s portal using your tracking number.
Unclaimed packages returned to us may incur reship or return fees.

Delivery Issues

Delayed or Stalled Tracking

Weather, customs inspections, or volume spikes can cause delays. If your package shows no movement for 7 days (domestic) or 10 days (international), contact us and we’ll investigate.

Lost or Stolen

Report within 7 days of the last scan or stated delivery. We’ll file a claim with the carrier and guide you through replacement or refund options when eligible.

Damaged in Transit

Keep all packaging and photograph the damage. Email support within 48 hours of delivery so we can start a damage claim and a swift resolution.

For returns information, see our Refund & Returns Policy.

Shipping FAQ

When will my order ship?

Most in‑stock orders ship within 1–2 business days. You’ll get a tracking email the moment your label is created and the parcel is handed to the carrier.

Do you offer free shipping?

Yes, standard shipping is free on US orders $150+ after discounts. Rates for other regions are calculated at checkout based on destination and weight.

Can I combine orders to ship together?

We’re unable to merge orders after checkout. We’ll consolidate items within the same order when possible to reduce packaging and emissions.

Do colors or sizing vary by drop?

Yes, materials and dyes can vary by release. We document tone and fit on each product page. If you plan to build a set, check individual product notes for best match.

Need help with a shipment?

Our support team can assist with tracking, claims, and special delivery requests.

Contact Support

Or email us directly: [email protected]